Not 100% Happy? No Problem! We are happy to exchange any products that our customers are not entirely satisfied with…not that this happens very often of course! As long as you enclose a copy of your order together with a note of what you would like to exchange it for and your receipt, we will sort it out for you. We also ask that all items are suitably packed and that you obtain a proof of posting receipt. Here is some feedback from one of our customers who recently exchanged their order; “Hi Jez, I just wanted to send a quick note to let you know I'm delighted with my exchanged order - it's a fantastic quality item and just what I was looking for, and the incense is some of the finest I've come across. Many thanks for your attention with my request, customer service at its best. Wishing you a fantastic Christmas, Best regards, Julian”
