Customer Feedback

"It’s the best pop up shop I’ve experienced at Harlow Carr! It was so calming and the signs inviting you to touch the products made it very relaxed!"
Sandra
01/05/2025

"Card received. Thanks for the extra card. Excellent customer service. Have a great day."
Frankie
01/05/2025

"Hi Jez, It’s just arrived, that’s brilliant, thank you so much, sorry for chasing I was just concerned the order hadn’t gone through initially. Excellent service as always. Thank you."
Melanie
17/04/2025

"Domo Arigato gozaimasu. My beautiful cups arrived safely, beautifully packed. I will be enjoying Tea from them in my little Bonsai garden...Thanks again."
Gerry
16/04/2025

"Thanks for the great service, As these were presents the wrapping of these items was excellent, the products were brilliant and so nice the wife loved them, She is already planning our trip to your shop."
Alvin
12/04/2025

"I am just writing to thank you for sending the vase to my daughter in law in Bristol. This was for her birthday and she received it safely and beautifully wrapped. Thank you for offering this service, she was very happy with the present. I will recommend your shop."
Anonymous
01/04/2025

"The chopstick set I ordered was beautiful. The box was damaged in transit but I spoke to Jez and he sent out a replacement box immediately which arrived the next day. Excellent customer service and I will definitely be shopping here again."
David
29/03/2025

"Hallo, My order arrived today, I like it so much! Look forward to adding these tiny things to teenager gifts. They all need so much luck! With best wishes and thanks."
Chloe
20/03/2025

"Hello Jez, Safely delivered. You do curate some really lovely things - the quality is exceptional, but this comes as no surprise now! Best wishes."
Alec
15/03/2025

"Excellent service, Exceptionally well packed and fast safe delivery. Well done. Lovely rice bowl, basic gift packaging free, So 5 stars from me, thank you."
Gail
15/03/2025

"I received the above orders yesterday. What can I say. They are all outstandingly beautiful. The gift wrap done with such precise detail, in fact, the whole experience has been one of delight. Thank you so much for providing such a service. Your company, and staff deserve nothing but the greatest success. I will be a forever returning customer."
Lynette
11/03/2025

"I visited your shop at Harlow Carr today. Just wanted to say what a lovely trip it was. Lots of beautiful items and it was made all the better by the lovely service - absolutely excellent! My dear friend who was with me had an accident with her purchase (she was so upset), just want to say how wonderfully it was dealt with. Thank you so much. Much appreciated. Best wishes."
Jane
07/03/2025

"Good afternoon Jez, Received correct items this morning and the incorrect parcel is now with my local post office for return to you. I am very happy with the way you have dealt with this and would not hesitate to order from you again. My daughter loves the items and the lovely card that you included."
Rob
04/03/2025

"I am delighted to report that the replacement bowls have arrived safely in Brighton. Thank you so much for an excellent service. Kind regards."
Irene
27/02/2025

"Hi, i bought a good luck japanese lucky cat and red cushion from you over the phone and wanted to say thank you for friendly and efficent service and very cute statue i will order items again thanks again."
Robert
27/02/2025

"Order arrived today, thank you, beautifully packaged and great service. Thank you!"
Lewis
25/02/2025

"Just wanted to say how massively impressed we were with the speed of delivery, and the quality of the items. Our first homemade ramen now we have all the equipment was a great experience! I’ve already recommended your site to several of my foodie friends."
Calum
24/02/2025

"Hi Naomi, Thank you so much, the gift was beautifully wrapped and the product is perfect, thank you for all your help and look forward to purchasing more of your amazing goods in the future."
Mark
14/02/2025

"Dear Japan Shop. Dōmo arigatō gozaimasu. Thank you very much, for the excellent service received, for my order. The item arrived this morning, really well wrapped, and delivered with care from the Royal Mail. The gift is a little extra, for my Japanese wife for Valentine’s day. I am sure she will like it, as a nice replacement spoon, to use for her Ramen, and Udon noodles. Much appreciated."
Paul
13/02/2025

"Kombanwa, Thank you very much for the shipment. We have been very pleased with the products and will continue to check out your online shop for other items! Domo arigatou."
Maggie
04/02/2025

"I just collected my bowl today and it's in perfect condition! Thank you so much for both the extra packaging and the gift, it's much appreciated. Best."
Cristian (Romania)
03/02/2025

"I received excellent customer service when a gift was slightly flawed in production, the items were beautifully wrapped with great care, parcels arrived in a safe and timely manner, and the quality of the items is frankly unsurpassed. Thank you. I can hardly wait for an excuse to place my next order."
Rebecca
30/01/2025

"I just wanted to say thank you for the Japanese products I have bought through your website. Each item comes so beautifully wrapped and presented, I especially like the incense set I bought recently...I am ever thankful that I can source such beautiful Japanese items whilst living in the UK and I just wanted to write to say thanks. With kindest regards."
Jayne
29/01/2025

"Excellent customer service! Thank you. Best wishes for prosperity in 2025."
Rebecca
28/01/2025

"Received my first purchase from the Japanese Shop and I am impressed with the quality of the ceramics, the speedy service, the gift wrapping and especially the overall packaging which was guaranteed to defeat the efforts of the most careless delivery service to inflict damage in transit."
Doug
28/01/2025

"Received my first order from you today - thank you 🙏 the quality is fantastic and the care and effort taken to pack the goods was outstanding. Will definitely be ordering again 😀"
Parag
02/01/2025

"I am so thrilled to find an authentic paper marche Daruma doll. Thank you lovely JS team. I really enjoy your website. Please keep these in stock!!"
Lilly
02/01/2025

"Thank you so much for the amazing kimono you shipped may I say perfectly on time for Christmas, the gift will be very much appreciated and will make someone happy for a long time. Thank you! Wish you all a pleasant holiday and a happy Christmas!"
Luca (Switzerland)
24/12/2024

"I just wanted to whole-heartedly thank the team at The Japanese Shop for the excellent customer service and EXQUISITE gift wrapping and packaging - it is clear the level of care and attention to detail taken. The parcel arrived today and I nearly cried at how beautifully and carefully everything was prepared and packed (even the non gift wrap items - they were so perfectly packed in the bubble wrap!!! I am so used to things arriving in a scrunch of plastic wrap/brown paper as if just thrown in the box). Opening your parcel was very special indeed! I cannot thank you enough and I look forward to purchasing from you again, and recommending to friends and family in search of something special."
Caroline
20/12/2024

"Your shop is a blessing! Such a beautiful store and every purchase always exceeds expectations. You have definitely become a special business to me and it's an honour to have such fine crafted items to display! Lovely smile on a beautiful lady too, Merry Christmas to you all and a Happy New Year too. Have the best time!"
Fergus
17/12/2024

"Thank you for your excellent service in my order It is a gift for Christmas so I know when it gets open they will be, marvellous purchase and I will not hesitate in recommending the Japanese Shop to family and friends."
Anthony
16/12/2024

"My beautifully wrapped presents arrived yesterday. Beautifully packaged. Thank you."
Sib
13/12/2024

"I'd reviewed a lot of sites selling Japanese items (or claiming to) and Hiromi & Jez's store seemed the highest quality and most genuine. I ordered three items, choosing gift wrapping for two of them. I couldn't be happier - postage was prompt and tracked; the items were beautifully presented and exactly as described. I really feel like I have a little piece of Japan in my home now, and will definitely buy again."
Catherine
07/12/2024

"I received my parcel today and I just wanted to say how beautiful the gift wrapping is for my items! The items I purchased are Christmas presents for my best friend and I’m very excited for him to open them. Thank you once again."
Rosie
07/12/2024

"Hi Jez, I received my order today. Just wanted to say thank you for your fantastic customer service. My daughter is going to be so happy with these bowls. I will definitely be shopping here again. Once again many thanks."
Sue
04/12/2024

"I called after placing an order and my call was answered promptly, the man was very helpful and went above and beyond. My item arrived when promised and was packaged in such a lovely way. They really stand out as a great, professional online retailer."
Chris
02/12/2024

"Hi Hiromi, I received my order today and wanted to say thank you for the care taken. The gift wrap is truly beautiful! Thanks again."
Nadine
29/11/2024

"I received mine (Three Cats Japanese Soup Bowl Gift Set) and they are so beautiful, oh and the little paper crane thankyou."
Su
26/11/2024

"Absolutely lovely items. Beautifully wrapped. Speedy delivery. Highly recommend."
Tara
26/11/2024

"Really quick delivery and customer support, kept updated all through the process. Quality products and beautifully wrapped. Also a very sweet origami bird as a little thank you for my order. Will definitely use again. Highly recommend."
Mark
24/11/2024

"I bought a bowl and cup from here beautiful craftmanship, great service to thank you."
Alex
23/11/2024

"Dear Hiromi, I just wanted to say thank you very much for the gorgeous jewellery box which arrived today. I ordered it for my god-daughter’s 14th birthday and I think she will love it as she is fascinated by all things Japanese. With best wishes."
Helen
22/11/2024

"Jez, Thank you so much to yourself and Hiromi. I'm so grateful of the replacement, and the gift alongside - its beautiful. You have both been so generous and understanding."
Chris
20/11/2024

"I have just received my first order and love the care and attention given to it."
Elaine
16/11/2024

"Purchased a lucky cat recently and loved so much I bought another for my sister. Beautiful gift and the story behind its meaning was just so lovely. Will continue to buy more."
Dianne
16/11/2024

"Received my order today, was beautifully gift wrapped and the items are stunning! Thanks you so much, I can not wait to give these to my daughter as a present."
Hayley
14/11/2024

"Dear Hiromi, Konnichiwa! I just wanted to thank you for my recent order which was more stunning than I expected! It was beautifully packaged, fantastic quality and I couldn't be happier. Excellent customer service and it makes me more excited for a potential visit to Japan in 2025 for my 60th birthday!"
Lesley
26/10/2024

"I just wanted to email after I received my package today. I have never received such beautiful gift wrapping from an online store - honestly beautiful. I am so excited to give this gift to my partner for Christmas and this has made it even more exciting. Thank you so much!"
Lydia
19/10/2024

"Just received my order. Great packaging, amazing customer service. I messed up my order and they fixed the delivery address before I even had a chance to worry. Highly recommended."
Jean-Pascal
17/10/2024

"I bought a Japanese Kokeshi Doll which arrived today. I used the on-line shop for my purchase, and the doll matched the picture and is beautiful. It arrived in the timescale stated, and was well packaged."
Andree
10/10/2024