• Blown Away!

    "I bought the "Gift Voucher by Post" and was blown away by the care taken in the presentation. The Shugi Bukuro really made what could be seen as a lazy present stand out! My partner liked it so much that she has placed it on the mantelpiece to appreciate the intricacy and has bought herself something of equal quality which she loves. I will definitely purchase from this site again. Thank you Hiromi. Kind regards."

  • Excellent Service!

    "Hello, Thank you for your excellent service.The items I ordered arrived today. Regards"

  • Thrilled!

    "Hello, My kimono arrived today and I’m thrilled with it. It’s super long and looks great (even though I say it myself!) Thank you for despatching quickly and packaging it so carefully."

  • Excellent Service!

    "Hi Jez and Naomi, I received the woodblock print that I ordered from you last week. Arrived in perfect condition, with impressive attention to packaging. Excellent service - thanks. Best regards."
    Paul (Australia)

  • Outstanding!

    "Dear Hiromi, I have been a collector of Japanese prints for many years and was therefore delighted to stumble across your website while internet surfing. I purchased Evening Rain in the Akasaka Poulownia and was extremely pleased with it. The composition, draughtmanship, detail and use of colour are simply outstanding. The framing is also very professional. The item was well worth the modest purchase price. I paid the few pounds extra for next day delivery: It arrived within 24 hours by DHL who bombard you with emails and texts to report on progress. I am concerned when fragile items are consigned to the mercy of a courier but I need not have been: it was very well protected by layers of bubblewrap and was encased in a sturdy cardboard box. I will definitely be visiting your website again and already have my eye on some more items I intend to purchase. Thank you again. Best wishes."
    Dr John

  • Beautifully Wrapped!

    "Dear Hiromi, Konnichiwa. I have just received my first order from you and I am so delighted with it I just had to send you a note. It came very fast and was beautifully wrapped and my items are now proudly on display and make me smile every time I pass them. I am so pleased to have found you and I am sure I will be getting some gifts from you very soon. Sayonara"

  • Delighted!

    "Dear Hiromi, As you requested this is a short note to let you know how we feel about our order for five kimonos. WE ARE DELIGHTED! The kimonos are superb and your service was impeccable. I placed the order by telephone late on Friday afternoon, and the goods were delivered on Tuesday. I have no hesitation in recommending your business to anyone who is interested in anything Japanese. Many thanks."
    Erica and Tony

  • Excellent Customer Service!

    "Dear Hiromi, I just wanted to thank you and your team for the excellent customer service. I have twice bought gifts from you and the second time I accidently forgot to request gift wrapping during the ordering process so I sent an email, Jez responded very quickly and my parcel arrived beautifully wrapped. My friends have loved their gifts! Kindest regards."

  • Superb Quality! Perfect!

    "Konichiwa Hiromi, Thank you for the lovely rice bowls. They were perfect lovely designs and the quality was superb. As you can see we are very happy with them. We lived in Japan for 10 years over several different times the last time being in the 80s. We were very sad when the company sent us back to HongKong. We did bring back some rice bowls which I dropped recently. All was good though as yours are much nicer."

  • Very Happy!

    "Konnichiwa Hiromi, Just received the birthday card and incense from you. Very happy with the products and will definitely shop with you again!! Cheers"

  • Delightful Shopping Experience!

    "Willard Hiromisan, konnichiwa. Many thanks for the prompt delivery of the parcel. I am, first of all, delighted that the quality of the bowls are of the high standard that I expected, but I have to say also that I was very pleased about the way-above-average standard of packaging. It confirms 100% what you promise about your endeavour to provide a high level of service. This was only a small purchase but it is obvious that the process of wrapping was carried out with the care that one might expect to be given to a precious object. While this is what we would find, as a matter of course, in Japan, it is certainly unusual in this country. Doumo arigatou gozaimashita for the delightful shopping experience!"

  • Delighted!

    "Dear Hiromio, I purchased some items from your store some weeks ago and I have just found your flyer which arrived with the goods. I meant to email at the time to say I was delighted with my items. Beautiful rice bowls and Furushiki wrapping cloths. Thank you so much. Best wishes."

  • Perfect Condition!

    "All delivered this morning, as announced, and very carefully packaged. Thank you for prompt service and a lovely product (4 sushi plates) in perfect condition at a great price."

  • Outstanding!

    "Dear Hiromi, I hope you had a wonderful Christmas and New Year. I'm sending this email to thank you for the amazing Girl in Violet Kokeshi Doll you sent me last week. The service was outstanding, not only in speed of delivery, but the lovely gift wrapping you did for the doll... I'm so glad I found your website when I was searching for a gift because you have so many beautiful Japanese crafts to sell."

  • Beautifully Wrapped!

    "Konnichiwa Hiromi San...I am happy to say that they loved the gifts and I hope the Daruma Dolls Lucky God bring my nieces good luck. The gifts came beautifully wrapped and thank you for the little origami crane, which was a nice touch. I hope to use your shop in the future. Arigatou."

  • Fabulous Find!

    "Dear Jez and Hiromi, Having just found your website and placed an order I am compelled to drop a line simply to say what a fabulous find it is! …I was just surfing the internet desperately trying to find a Christmas present and happened upon your site, I am so happy to have just ordered a beautiful sake set for them, the fact you will gift wrap it as well is wonderful! Thank you for offering such beautiful genuine Japanese products, I will be bookmarking your website and visiting again soon!"

  • Beautifully Wrapped!

    "Thank you for my order which arrived this morning, the items are beautifully wrapped and am sure that they will be much appreciated when opened on Christmas morning."

  • Excellent Service!

    "Dear Hiromi, I have just received the most beautiful kimono, which i bought as a Christmas present for my granddaughter. The kimono is gorgeous, and i hope will be treasured by my granddaughter for many years to come, and inspire her to explore her Japanese past. The service you have provided was excellent. Speedy and beautifully wrapped. I am sure that i will buy another kimono from you when my granddaughter has outgrown this one! Many thanks."

  • Very Good Quality!

    "Good evening, I am writing to let you know that I am very pleased with the items I have ordered from your website! The very very good quality and since I got them as a present, I am sure that the person I am gifting them to will be very pleased."

  • Amazing way to buy Beautiful Gifts!

    "I just wanted to thank you for my most recent order which arrived so quickly and safely - such beautifully wrapped gifts as always! The Japanese Shop is just simply an amazing way to buy beautiful gifts and not just for other people....for me as well!"

  • A Company you can Trust!

    "My order was well packaged and swiftly delivered. I ordered gifts for a friend, I had them gift wrapped for an authentic touch, they look absolutely beautiful. the Christmas card is lovely and I had my message printed inside in Japanese, another free service that The Japanese Shop offer, big, huge thanks to Jez for all his help. I can honestly say that The Japanese Shop really value their customers, a rarity these days, they are very happy to help and if you message them you actually get a reply. their products are stunning and different. a company you can trust, I will be back for more. thank you kindly."

  • I LOVE The Japanese Shop!

    "I LOVE The Japanese Shop!! And everyone I give presents to sourced from you for at least the last ten years or so love it as well. Keep it going!"

  • Amazing!

    "Dear Hiromi, I just want to say how very impressed I am with the quick processing of my order and its prompt delivery. I cannot comment on the actual products, as they are a gift (and have been so beautifully wrapped!) but I have bought things from The Japanese Shop before so I know they will be beautiful as well as useful. The recipient is a fan of all things Japanese so it's a perfect present! I know I will be shopping with you again, your products are just lovely and so different and the customer service is second to none. The amazing FREE gift wrapping is an added bonus. Thank you so much, and best wishes for the Christmas season."

  • Thrilled!

    "Konnichiwa Hiromi. I have just received my framed woodblock print of the Great Wave. I am absolutely thrilled with it. Thank you so much. It’s even better in real life and the shopping experience with you has been second to none. The whole process has been so easy and it was only ordered on Friday and it’s been delivered very safely superbly packed on time today by DHL - a superb service. It’s a quality item and it’s been worth waiting for. I’ve always adored this wonderful print for many years and to get it as a wood block print using authentic materials and the superb frame has made my day. I would thoroughly recommend the Japanese shop and this fabulous print to everyone. Well worth the money, the quality is sublime. Many many thanks."

  • Delighted!

    "Hello Hiromi, I have just received my Girl in Wisteria kimono - only ordered on Wednesday! Thank you so much, she is beautiful…I was delighted to find such a good selection in The Japanese Shop."

  • VERY pleased!

    "Hi Jez, Thank you for your support re: the Japanese bowls and delivery. Good news, they were delivered this morning by DHL. VERY pleased with the look and quality of the bowls. . . AND after sales support."

  • Excellent Sales Aftercare!

    "Hello, The parcel has now arrived safely and it is lovely! It is a present for friends who have just been on holiday to Japan, and we will definitely buy from your website again -this time for us- in the new year. Thank you for your service and excellent sales aftercare support."

  • Superb Quality!

    "Just to say thank you for the efficient and safe delivery of the gift I ordered for my daughter and son in law. Not only is the bowl beautiful in design, it will very much remind them of their visit to japan, which they loved. I was minded to visit your online store as my daughter presented me with one of your kimono dressing gowns for my recent birthday. This also was of superb quality, so once again, thank you so much."

  • Really Great Company!

    "A really great company, product arrived fast, within a couple of days, exactly like it was shown on their website, the item was fragile and it was very well packaged and arrived in perfect condition! I would definitely buy from them again!"
    K Di R.

  • Amazing Experience!

    "Hi Hiromi and team at The Japanese shop, It has always been an amazing experience to buy cutlery from The Japanese shop. And the cute little paper origami crane we got last time is amazing. Just placed another order for 10 bowls."

  • Perfection!

    "I googled ramen bowls and your shop came up. I was a bit concerned it might not be real so I called to confirm. I was reassured so went ahead and ordered my bowls. I was sending them to my nephew for his birthday. They arrived beautifully packaged and wrapped in gift wrap with a tag written as per my instructions. What more can you ask of an online shop. Perfection."

  • So Sweet!

    "Hello Hiromi, Just received my expertly wrapped calendar and extra little origami gift - so sweet! A big thank you."

  • Extraordinary!

    "Thank you so much for the fantastic gift, and the wonderful note you sent with it. Extraordinary ❤️❤️❤️
    Warm wishes".


  • Care and Attention!

    "I just wanted to say a big thank you to you for delivering my order with such care and attention to the packaging. It’s always a worry when you order such beautiful, delicate items online but I was so grateful. I absolutely love your products and will be sure to order again in the future."

  • Certainly a Fan!

    "Dear Hiromi, congratulations on 25 years of the shop. I love Japan, and all Japanese goods, so I am most certainly a Fan. Well Done. I wish you another 25 years."

  • Very Pleased!

    "Hi Hiromi, My order of Christmas cards arrived today. I am very pleased with them, thank you for your prompt service and the little gift which will go with my collection of netsuke..."

  • Beautiful and Well Made!

    "Hi Hiromi, Thank you for your attention to my special request for a Royal Mail delivery of my order. Everything arrived promptly and very safely packed. And thank you for the mini origami which I much appreciated. I will be ordering again from you, you have such lovely items all very beautiful and well made and thank you again for your care over my order."

  • Beautiful!

    "Dear Jez-san, Thank you for arranging the delivery so quickly. The trays are beautiful. We are looking forward to using them on our reception parties".

  • Wonderful Service!

    "Thankyou so much for my order, it is so beautifully wrapped and packaged so well with such care , it is a little gift for my granddaughter who is 15 and is so interested in Japan and love anything Japanese, I am saving it to go in her Xmas box. Thankyou for your wonderful service, regards".

  • Prompt and Efficient Service!

    "Hi Hiromi, Just wanted to thank you for the prompt and efficient service we have received from you. My husband Jon ordered a beautiful Kokeshi doll for me which has just arrived…and I love her!"

  • Amazing Customer Service!

    "Just to say thank you for your amazing customer service, and prompt delivery of my ordered items! Love the little crane too! Many thanks."

  • Superb Service!

    "Can I just also say thank you for the superb service received every time I have placed an order."

  • First Class!

    "I highly recommend shopping with the Japanese Shop. Their customer service is first class. I realised after I had placed my order that a free gift wrapping service is available and thought I would be too late. However, I emailed and asked and was promptly told this was no problem and would be done. Such personal and excellent customer service and makes for a really great experience. I will definitely be shopping again. Thank you!"

  • Absolutely Delighted!

    "We purchased a vase & incense set for our hallway & we were absolutely delighted with the items we received so couldn't wait to put them on display when they arrived. The packaging was thoughtful & well considered to deliver fragile items and accompanying our items was a letter from Hiromi attached to a petite & beautifully delicate origami construct as a gift. Highly recommended & reminiscent of the levels of quality & thoughtfulness that Japanese culture proudly embodies."