Customer Feedback

"Received my first order from you today - thank you 🙏 the quality is fantastic and the care and effort taken to pack the goods was outstanding. Will definitely be ordering again 😀"
Parag
02/01/2025

"I am so thrilled to find an authentic paper marche Daruma doll. Thank you lovely JS team. I really enjoy your website. Please keep these in stock!!"
Lilly
02/01/2025

"Thank you so much for the amazing kimono you shipped may I say perfectly on time for Christmas, the gift will be very much appreciated and will make someone happy for a long time. Thank you! Wish you all a pleasant holiday and a happy Christmas!"
Luca (Switzerland)
24/12/2024

"I just wanted to whole-heartedly thank the team at The Japanese Shop for the excellent customer service and EXQUISITE gift wrapping and packaging - it is clear the level of care and attention to detail taken. The parcel arrived today and I nearly cried at how beautifully and carefully everything was prepared and packed (even the non gift wrap items - they were so perfectly packed in the bubble wrap!!! I am so used to things arriving in a scrunch of plastic wrap/brown paper as if just thrown in the box). Opening your parcel was very special indeed! I cannot thank you enough and I look forward to purchasing from you again, and recommending to friends and family in search of something special."
Caroline
20/12/2024

"Your shop is a blessing! Such a beautiful store and every purchase always exceeds expectations. You have definitely become a special business to me and it's an honour to have such fine crafted items to display! Lovely smile on a beautiful lady too, Merry Christmas to you all and a Happy New Year too. Have the best time!"
Fergus
17/12/2024

"Thank you for your excellent service in my order It is a gift for Christmas so I know when it gets open they will be, marvellous purchase and I will not hesitate in recommending the Japanese Shop to family and friends."
Anthony
16/12/2024

"My beautifully wrapped presents arrived yesterday. Beautifully packaged. Thank you."
Sib
13/12/2024

"I'd reviewed a lot of sites selling Japanese items (or claiming to) and Hiromi & Jez's store seemed the highest quality and most genuine. I ordered three items, choosing gift wrapping for two of them. I couldn't be happier - postage was prompt and tracked; the items were beautifully presented and exactly as described. I really feel like I have a little piece of Japan in my home now, and will definitely buy again."
Catherine
07/12/2024

"I received my parcel today and I just wanted to say how beautiful the gift wrapping is for my items! The items I purchased are Christmas presents for my best friend and I’m very excited for him to open them. Thank you once again."
Rosie
07/12/2024

"Hi Jez, I received my order today. Just wanted to say thank you for your fantastic customer service. My daughter is going to be so happy with these bowls. I will definitely be shopping here again. Once again many thanks."
Sue
04/12/2024

"I called after placing an order and my call was answered promptly, the man was very helpful and went above and beyond. My item arrived when promised and was packaged in such a lovely way. They really stand out as a great, professional online retailer."
Chris
02/12/2024

"Hi Hiromi, I received my order today and wanted to say thank you for the care taken. The gift wrap is truly beautiful! Thanks again."
Nadine
29/11/2024

"I received mine (Three Cats Japanese Soup Bowl Gift Set) and they are so beautiful, oh and the little paper crane thankyou."
Su
26/11/2024

"Absolutely lovely items. Beautifully wrapped. Speedy delivery. Highly recommend."
Tara
26/11/2024

"Really quick delivery and customer support, kept updated all through the process. Quality products and beautifully wrapped. Also a very sweet origami bird as a little thank you for my order. Will definitely use again. Highly recommend."
Mark
24/11/2024

"I bought a bowl and cup from here beautiful craftmanship, great service to thank you."
Alex
23/11/2024

"Dear Hiromi, I just wanted to say thank you very much for the gorgeous jewellery box which arrived today. I ordered it for my god-daughter’s 14th birthday and I think she will love it as she is fascinated by all things Japanese. With best wishes."
Helen
22/11/2024

"Jez, Thank you so much to yourself and Hiromi. I'm so grateful of the replacement, and the gift alongside - its beautiful. You have both been so generous and understanding."
Chris
20/11/2024

"I have just received my first order and love the care and attention given to it."
Elaine
16/11/2024

"Purchased a lucky cat recently and loved so much I bought another for my sister. Beautiful gift and the story behind its meaning was just so lovely. Will continue to buy more."
Dianne
16/11/2024

"Received my order today, was beautifully gift wrapped and the items are stunning! Thanks you so much, I can not wait to give these to my daughter as a present."
Hayley
14/11/2024

"Dear Hiromi, Konnichiwa! I just wanted to thank you for my recent order which was more stunning than I expected! It was beautifully packaged, fantastic quality and I couldn't be happier. Excellent customer service and it makes me more excited for a potential visit to Japan in 2025 for my 60th birthday!"
Lesley
26/10/2024

"I just wanted to email after I received my package today. I have never received such beautiful gift wrapping from an online store - honestly beautiful. I am so excited to give this gift to my partner for Christmas and this has made it even more exciting. Thank you so much!"
Lydia
19/10/2024

"Just received my order. Great packaging, amazing customer service. I messed up my order and they fixed the delivery address before I even had a chance to worry. Highly recommended."
Jean-Pascal
17/10/2024

"I bought a Japanese Kokeshi Doll which arrived today. I used the on-line shop for my purchase, and the doll matched the picture and is beautiful. It arrived in the timescale stated, and was well packaged."
Andree
10/10/2024

"Many thanks for your excellent service. Very pleased with the wrapping. Our grandson will be very pleased with his gift which he will receive soon."
Martin
09/10/2024

"Thank you for my order. I was really impressed by the service and friendly phone call when I changed my order. So professional and a delight to have would certainly recommend your shop to my friends."
Sue
07/10/2024

"Thank you for my order. So pleased with the kokeshi doll more than met my expectations and made me smile straight away a lovely doll. Very prompt service items beautifully wrapped and free crane a nice suprise. Very happy with my order thank you."
Zandra
30/09/2024

"Amazing item and delivery! So happy with my purchase."
Despina
29/09/2024

"Thank you very much for the package! It arrived fast and in very good shape."
Lavinia (Romania)
27/09/2024

"Many thanks for my order. Received it today great service and quality. Would highly recommend your company."
Mark
26/09/2024

"I had looked at your website before our visit to Harrogate and knew exactly what I wanted to purchase. They were Father Christmas Japanese Kokeshi Doll, Midi Christmas Kokeshi Doll & Medium Snowman Handpainted Kokeshi Doll. The two ladies were so lovely and so very welcoming and were super helpful. Nothing was a bother. The items we had chosen are absolutely beautiful and we can’t wait to display them for many many years to come."
Angela
23/09/2024

"Hello, I just received your parcel safely and wanted to thank you. All the items were well packed. They are of excellent quality and are even more beautiful than the photos. Many thanks"
Tracey
06/09/2024

"Some bowls I ordered came in good packaging and were perfect when they arrived. I was kept up to date with the delivery at all times. 100% would recommend."
Kit
03/09/2024

"I have had a couple of orders in the last couple of weeks. The service and products are first class. Orders came well packaged, super quick delivery and great communication. The products are beautiful, I bought some rice bowls, a ramen bowl, a plate, a chopstick rest and a spoon. All are super high quality and I will cherish them for years. Thank you, this is how all shops should be!"
Gary
24/08/2024

"Packaged perfectly i asked for pink wrapping in the notes and they gave me such beautiful presentation, aswell as fast delivery times its perfect and exactly what i was looking for i will be ordering again."
Joshua
17/08/2024

"Dear Hiromi, I have just received my Snow Girl Kokeshi Doll so thank you very much. She is beautiful - I have always loved them. Also a big thank you for the lovely origami crane which was an extra gift and very much appreciated. My Japanese friend made me a similar crane last year and both now sit next to my Kokeshi Dolls. All best wishes."
Carole
15/08/2024

"Hello I just want to a massive thank you for my items. They are so lovely thank you again. Will definitely be ordering more in the near future."
Christine
12/08/2024

"Parcel arrived today , I was very impressed with the packaging, bubble wrapped and well boxed so they didn't break. When I opened them , I was delighted. They are absolutely gorgeous so happy can't wait to make some noodles. Thank you."
Ruth
10/08/2024

"Beautiful items and very speedy delivery times. Excellent quality and packaging was good. I will definitely use them again."
Melody
10/08/2024

"My packaged arrived today, so pleased with my purchases they where beautifully packaged and the items where beyond what I expected. The little gift was lovely_thank you_I would definitely recommend to my family and friends."
Angela
08/08/2024

"I bought the "Gift Voucher by Post" and was blown away by the care taken in the presentation. The Shugi Bukuro really made what could be seen as a lazy present stand out! My partner liked it so much that she has placed it on the mantelpiece to appreciate the intricacy and has bought herself something of equal quality which she loves. I will definitely purchase from this site again. Thank you Hiromi. Kind regards."
Anthony
09/07/2024

"Hello, Thank you for your excellent service.The items I ordered arrived today. Regards"
Pamela
05/07/2024

"Hello, My kimono arrived today and I’m thrilled with it. It’s super long and looks great (even though I say it myself!) Thank you for despatching quickly and packaging it so carefully."
Julie
24/04/2024

"Hi Jez and Naomi, I received the woodblock print that I ordered from you last week. Arrived in perfect condition, with impressive attention to packaging. Excellent service - thanks. Best regards."
Paul (Australia)
25/03/2024

"Dear Hiromi, I have been a collector of Japanese prints for many years and was therefore delighted to stumble across your website while internet surfing. I purchased Evening Rain in the Akasaka Poulownia and was extremely pleased with it. The composition, draughtmanship, detail and use of colour are simply outstanding. The framing is also very professional. The item was well worth the modest purchase price. I paid the few pounds extra for next day delivery: It arrived within 24 hours by DHL who bombard you with emails and texts to report on progress. I am concerned when fragile items are consigned to the mercy of a courier but I need not have been: it was very well protected by layers of bubblewrap and was encased in a sturdy cardboard box. I will definitely be visiting your website again and already have my eye on some more items I intend to purchase. Thank you again. Best wishes."
Dr John
23/03/2024

"Dear Hiromi, Konnichiwa. I have just received my first order from you and I am so delighted with it I just had to send you a note. It came very fast and was beautifully wrapped and my items are now proudly on display and make me smile every time I pass them. I am so pleased to have found you and I am sure I will be getting some gifts from you very soon. Sayonara"
Hilary
14/03/2024

"Dear Hiromi, As you requested this is a short note to let you know how we feel about our order for five kimonos. WE ARE DELIGHTED! The kimonos are superb and your service was impeccable. I placed the order by telephone late on Friday afternoon, and the goods were delivered on Tuesday. I have no hesitation in recommending your business to anyone who is interested in anything Japanese. Many thanks."
Erica and Tony
06/03/2024

"Dear Hiromi, I just wanted to thank you and your team for the excellent customer service. I have twice bought gifts from you and the second time I accidently forgot to request gift wrapping during the ordering process so I sent an email, Jez responded very quickly and my parcel arrived beautifully wrapped. My friends have loved their gifts! Kindest regards."
Helen
06/03/2024

"Konichiwa Hiromi, Thank you for the lovely rice bowls. They were perfect lovely designs and the quality was superb. As you can see we are very happy with them. We lived in Japan for 10 years over several different times the last time being in the 80s. We were very sad when the company sent us back to HongKong. We did bring back some rice bowls which I dropped recently. All was good though as yours are much nicer."
Peter
17/02/2024