"Dear Hiromi, I just want to say how very impressed I am with the quick processing of my order and its prompt delivery. I cannot comment on the actual products, as they are a gift (and have been so beautifully wrapped!) but I have bought things from The Japanese Shop before so I know they will be beautiful as well as useful. The recipient is a fan of all things Japanese so it's a perfect present! I know I will be shopping with you again, your products are just lovely and so different and the customer service is second to none. The amazing FREE gift wrapping is an added bonus. Thank you so much, and best wishes for the Christmas season."
"Konnichiwa Hiromi. I have just received my framed woodblock print of the Great Wave. I am absolutely thrilled with it. Thank you so much. It’s even better in real life and the shopping experience with you has been second to none. The whole process has been so easy and it was only ordered on Friday and it’s been delivered very safely superbly packed on time today by DHL - a superb service. It’s a quality item and it’s been worth waiting for. I’ve always adored this wonderful print for many years and to get it as a wood block print using authentic materials and the superb frame has made my day. I would thoroughly recommend the Japanese shop and this fabulous print to everyone. Well worth the money, the quality is sublime. Many many thanks."
"Hello Hiromi, I have just received my Girl in Wisteria kimono - only ordered on Wednesday! Thank you so much, she is beautiful…I was delighted to find such a good selection in The Japanese Shop."
"Hi Jez, Thank you for your support re: the Japanese bowls and delivery. Good news, they were delivered this morning by DHL. VERY pleased with the look and quality of the bowls. . . AND after sales support."
Excellent Sales Aftercare!
"Hello, The parcel has now arrived safely and it is lovely! It is a present for friends who have just been on holiday to Japan, and we will definitely buy from your website again -this time for us- in the new year. Thank you for your service and excellent sales aftercare support."
"Just to say thank you for the efficient and safe delivery of the gift I ordered for my daughter and son in law. Not only is the bowl beautiful in design, it will very much remind them of their visit to japan, which they loved. I was minded to visit your online store as my daughter presented me with one of your kimono dressing gowns for my recent birthday. This also was of superb quality, so once again, thank you so much."
Really Great Company!
"A really great company, product arrived fast, within a couple of days, exactly like it was shown on their website, the item was fragile and it was very well packaged and arrived in perfect condition! I would definitely buy from them again!"
K Di R.
"Hi Hiromi and team at The Japanese shop, It has always been an amazing experience to buy cutlery from The Japanese shop. And the cute little paper origami crane we got last time is amazing. Just placed another order for 10 bowls."
"I googled ramen bowls and your shop came up. I was a bit concerned it might not be real so I called to confirm. I was reassured so went ahead and ordered my bowls. I was sending them to my nephew for his birthday. They arrived beautifully packaged and wrapped in gift wrap with a tag written as per my instructions. What more can you ask of an online shop. Perfection."
"Hello Hiromi, Just received my expertly wrapped calendar and extra little origami gift - so sweet! A big thank you."
"Thank you so much for the fantastic gift, and the wonderful note you sent with it. Extraordinary ❤️❤️❤️
Care and Attention!
"I just wanted to say a big thank you to you for delivering my order with such care and attention to the packaging. It’s always a worry when you order such beautiful, delicate items online but I was so grateful. I absolutely love your products and will be sure to order again in the future."
Certainly a Fan!
"Dear Hiromi, congratulations on 25 years of the shop. I love Japan, and all Japanese goods, so I am most certainly a Fan. Well Done. I wish you another 25 years."
"Hi Hiromi, My order of Christmas cards arrived today. I am very pleased with them, thank you for your prompt service and the little gift which will go with my collection of netsuke..."
Beautiful and Well Made!
"Hi Hiromi, Thank you for your attention to my special request for a Royal Mail delivery of my order. Everything arrived promptly and very safely packed. And thank you for the mini origami which I much appreciated. I will be ordering again from you, you have such lovely items all very beautiful and well made and thank you again for your care over my order."
"Dear Jez-san, Thank you for arranging the delivery so quickly. The trays are beautiful. We are looking forward to using them on our reception parties".
"Thankyou so much for my order, it is so beautifully wrapped and packaged so well with such care , it is a little gift for my granddaughter who is 15 and is so interested in Japan and love anything Japanese, I am saving it to go in her Xmas box. Thankyou for your wonderful service, regards".
Prompt and Efficient Service!
"Hi Hiromi, Just wanted to thank you for the prompt and efficient service we have received from you. My husband Jon ordered a beautiful Kokeshi doll for me which has just arrived…and I love her!"
Amazing Customer Service!
"Just to say thank you for your amazing customer service, and prompt delivery of my ordered items! Love the little crane too! Many thanks."
"Can I just also say thank you for the superb service received every time I have placed an order."
"I highly recommend shopping with the Japanese Shop. Their customer service is first class. I realised after I had placed my order that a free gift wrapping service is available and thought I would be too late. However, I emailed and asked and was promptly told this was no problem and would be done. Such personal and excellent customer service and makes for a really great experience. I will definitely be shopping again. Thank you!"
"We purchased a vase & incense set for our hallway & we were absolutely delighted with the items we received so couldn't wait to put them on display when they arrived. The packaging was thoughtful & well considered to deliver fragile items and accompanying our items was a letter from Hiromi attached to a petite & beautifully delicate origami construct as a gift. Highly recommended & reminiscent of the levels of quality & thoughtfulness that Japanese culture proudly embodies."
"Hello Hiromi, I received my lucky cat today after only ordering at the weekend. Very speedy; thank you. It is for my teenage nephew who is mad about all things Japanese. Just to say this is the second time I have ordered with you, and I love the little origami grasshoppers (cranes!) included in the orders. It’s a really nice touch. The boy will love the cat I am sure. I shall be ordering again for sure."
Absolutely Love It!
"Dear Hiromi, I recently purchased a full length kimono from The Japanese Shop and I wanted to say how happy I was that it arrived in good time. I had been looking for a long time and eventually found you in one of my many online searches. I absolutely love it. It was worth waiting for and I look forward very much to wearing it. Thank you."
Very Well Made!
"Hi, I just wanted to say how beautiful the Ruri Karakusa range of bowls are. We ordered the small bowls and a serving bowl. They are not only lovely to look at but very well made. Delivery was swift and they were well packaged. I will definitely be looking at your other crockery. Many thanks, a very pleased customer."
"Hi, Loved your origami paper. Beautifully wrapped, even the stickers. The origami crane was a nice touch. Thank you,"
"Dear Hiromi, Thank you so much for the beautiful kimono and the lovely touches of the additional belt and the origami. I came across your shop when looking for a vintage kimono, but there are so many lovely things that I will be Christmas shopping with you too!"
"Hello Hiromi, Thank you so much for the wonderfully gift boxed Kimono. The extra origami bird and personal letter from you just make this all the more special...The extra little touch made all the difference, so thank you so much for making my birthday gift extra special. With best wishes for your future success."
"Konnichi wa Hiromi, I received my first order from you this morning. I was most impressed by both your speedy delivery and the secure packaging of the items. The items themselves are delightful as are the presentation boxes. The tiny but perfect origami swan was a lovely touch. I shall not hesitate to place further orders with you. Genki desu,"
"Hi Hiromi and Jez and all at The Japanese Shop. My items have arrived and are so nicely wrapped. They are gifts for my mums birthday which is in November and i know she will love them but i don't think i can wait until then to give them to her 😀.Your shop is so nice. Arigatou gozaimasu."
Brilliant! Brilliant! Brilliant!
"Brilliant! Brilliant! Brilliant! Your web site for ordering was brilliant. Acknowledgement of my order was brilliant,and information and delivery of my order was brilliant! Most of all our daughter was absolutely delighted with her birthday present of her kimono! Arigatou."
Simply the Best!
"I am truly delighted with the beautiful Lucky Cat bowls. They are quite charming and of excellent quality. I bought two for myself but have 'had' to buy more as special gifts. To note as well, the service is simply the best! Thank you so much."
"Thank you so much for your care and attention with my small order of rice bowls and sushi sauce dish. All were delivered quickly and without issue and I’m delighted with the wonderful items which were beautifully presented. I’m sure I’ll be back. You’re great!"
Lovely Unexpected Surprise!
"Just a quick note to say thank you for the quick delivery, note, and the beautiful paper crane which was a lovely unexpected surprise. I’m looking forward to using my new sake cups and will be using the Japanese Shop again in future."
Beautiful and Delivered Perfectly!
"Thank you so much for taking so much care with the delivery of this parcel, it was incredibly well-wrapped and secured, and it is also gift-wrapped beautifully! I got this for my partner's birthday and he is absolutely delighted. The bowl itself is gorgeous and the perfect size for his ramen dishes. I'm so impressed with every aspect of this shop and the delivery. I HIGHLY RECOMMEND! And if you're nervous about having something this fragile delivered, please don't be as they take perfect care in wrapping! :)"
"I ordered one of their beautiful folding fans complete with a holder and a case. I forgot to order gift wrapping at check-out but upon my contacting them thereafter, they graciously did that for me at no extra cost. Their communication in this matter was prompt and courteous. The order shipped within the promised timeframe. The gift wrapping was beautiful, and even included a tiny origami crane. (I did not get to see the actual products as I bought them as gifts, and so I never opened the wrapping.) I can wholeheartedly recommend this online shop to anyone looking for genuine, quality Japanese products."
"Konnichiwa Hiromi, I have now received my goods, a bowl and a bookmark for my wife’s birthday. All wrapped up beautifully as always. I have bought several things from you over time and always being extremely satisfied with your service and gift selection. I have a bond with all things Japanese, having friends in Kyoto and visiting there twice."
"Dear Hiromi, Thank you so much for my recent order, it was extremely fast (considering parcels usually take longer for us on the west coast of Scotland) and the craftsmanship is superb. Very fairly priced for such quality items. My ten year old son, Leon, is entranced with japanese culture, he loves his new bowl and chopsticks. He can eat his ramen in style now, while reading the Hagakure...I'll be making another order very soon, we love your shop. Again many thanks."
Martin and Leon
Care and Attention!
"Dear Hiromi, Just quick note to thank you and your staff for the excellent service you have provided in the past and hopefully in the future too. The gifts sold by the Japanese Shop are excellent quality and orders are always dealt with promptly . Thank you for your care and attention."
"Dear Hiromi, A big thank you for the beautiful presentation of the kimono and accessories that I ordered recently. The gift wrapping of the items made the surprise a little more special for my wife and she adores the silk kimono and the obi and hair grip. These were all truly beautiful and exceptional quality. The tiny origami crane was a lovely touch and she cherishes that too. Thank you again, you have so many beautiful items on sale and your customer service standards are exceptional."
"Dear Hiromi, Many thanks for the gift wrapped rice paper which I received this morning. I was delighted with the product and also with the careful and thoughtful way in which it was sent. It reached me in an excellent state as it was secure in firm packaging, since the product is very fragile. An extra charming bonus besides the gift- wrapping was the little origami bird included in the parcel. It all made my day!"
"Konnichiwa Hiromi, Just to say I have received my order from the Japanese Shop & am really happy with the service even although I haven’t seen inside the gifts as I didn’t want to disturb the beautiful wrapping. One is a gift for someone who went to Japan for work a few years ago & the Osaka gift set is for my friend who I travelled with to Japan only a few weeks ago & we visited Osaka, I’m sure they will both be delighted with their Japanese gifts. Arigatou!"
"Very lovely packaging and great product! I bought some Japanese incense and will definitely buy again. Many thanks!"
"Thanks very much for brilliant service, just received goods, I am absolutely thrilled with my purchase and speedy delivery. Thanks and regards."