Customer Feedback

"I received the new kimono today and just wanted to say thank you for including the gift box and wrapping it so nicely. My wife is delighted! Thank you again for the superb service and lovely kimono."
James
11/08/2025

"Dear Hiromi, I would like to thank you for the high quality of the order of the rice bowls that I ordered at your shop. I loved the product, and the way it was gift wrapped - really lovely and beautiful. The only thing is that there was a lot of plastic in the packaging, but I read that you are working on this. I hope to order at your shop again in the future."
Pauline
07/08/2025

"Just received my beautiful order. Ordered for a special birthday, the items are beautifully wrapped with such care. Fantastic service. Highly recommended!"
Angelina
03/08/2025

"I have received kimono, Kotobuki Yukata and wanted to say I am very impressed with the quality and the excellent service once again from The Japanese Shop. In the UK we have a lot to learn from you. Thank you."
Tony
18/07/2025

"Thank you so much for my beautiful (Eureka) bowls. They are so special especially just after having got back from Japan last week!...I love the bowls. So glad I got them! Thank you! P/s. The wrapping is amazing thank you!!"
Rosie
17/07/2025

"The fan and case were delivered on Sunday. Very pleased with them! Many thanks for arranging the quick delivery. Best wishes."
Kevin
14/07/2025

"Thank you for the above order, which arrived this morning. The items were beautifully packaged. I appreciate your attention to detail. I shall be returning."
Lynette
25/06/2025

"Dear Naomi, Thank you so much for your assistance in ensuring my order was delivered in time for my best friend's birthday, which is today! She is absolutely delighted with the peony bowls and said how beautifully they were wrapped. I will most definitely visit your website again and also tell my friends about it."
Karin
24/06/2025

"Dear Hiromi, Just to let you know that I have safely received my recent order from you. The jewellery box is so beautiful, and I love the charms. The clover is going straight into my wallet! I'll find places for the Buddha, and the owl. I'm planning to buy more as gifts soon! Your products are wonderful, always. I'm so happy. doumo arigatou gozaimasu! With thanks, and best wishes."
Leah
09/06/2025

"Kon’nichiwa, just unpacked my order. I am so very happy, everything is so beautiful and best quality. Was packed very well so a big thanks. I’ve hung up my lucky cats and am reading my cookbook. Can’t wait to eat with chopsticks, out of my beautiful bowls. Thank you all again, this has made my birthday very special. Love and best wishes."
Vivienne
27/05/2025

"Hi Jez, Thank you for the replacement fan, all received in good order. I would like to say thank you for the wonderful service and promptness on dealing with the damaged fan. Kind regards."
Kay
12/05/2025

"I just want to say what an amazing service from your company. My parcel arrived within 3 days, beautifully and securely packed. The little vases are lovely and just as depicted on your website. Thank you so much."
Linda
11/05/2025

"It’s the best pop up shop I’ve experienced at Harlow Carr! It was so calming and the signs inviting you to touch the products made it very relaxed!"
Sandra
01/05/2025

"Card received. Thanks for the extra card. Excellent customer service. Have a great day."
Frankie
01/05/2025

"Hi Jez, It’s just arrived, that’s brilliant, thank you so much, sorry for chasing I was just concerned the order hadn’t gone through initially. Excellent service as always. Thank you."
Melanie
17/04/2025

"Domo Arigato gozaimasu. My beautiful cups arrived safely, beautifully packed. I will be enjoying Tea from them in my little Bonsai garden...Thanks again."
Gerry
16/04/2025

"Thanks for the great service, As these were presents the wrapping of these items was excellent, the products were brilliant and so nice the wife loved them, She is already planning our trip to your shop."
Alvin
12/04/2025

"I am just writing to thank you for sending the vase to my daughter in law in Bristol. This was for her birthday and she received it safely and beautifully wrapped. Thank you for offering this service, she was very happy with the present. I will recommend your shop."
Anonymous
01/04/2025

"The chopstick set I ordered was beautiful. The box was damaged in transit but I spoke to Jez and he sent out a replacement box immediately which arrived the next day. Excellent customer service and I will definitely be shopping here again."
David
29/03/2025

"Hallo, My order arrived today, I like it so much! Look forward to adding these tiny things to teenager gifts. They all need so much luck! With best wishes and thanks."
Chloe
20/03/2025

"Hello Jez, Safely delivered. You do curate some really lovely things - the quality is exceptional, but this comes as no surprise now! Best wishes."
Alec
15/03/2025

"Excellent service, Exceptionally well packed and fast safe delivery. Well done. Lovely rice bowl, basic gift packaging free, So 5 stars from me, thank you."
Gail
15/03/2025

"I received the above orders yesterday. What can I say. They are all outstandingly beautiful. The gift wrap done with such precise detail, in fact, the whole experience has been one of delight. Thank you so much for providing such a service. Your company, and staff deserve nothing but the greatest success. I will be a forever returning customer."
Lynette
11/03/2025

"I visited your shop at Harlow Carr today. Just wanted to say what a lovely trip it was. Lots of beautiful items and it was made all the better by the lovely service - absolutely excellent! My dear friend who was with me had an accident with her purchase (she was so upset), just want to say how wonderfully it was dealt with. Thank you so much. Much appreciated. Best wishes."
Jane
07/03/2025

"Good afternoon Jez, Received correct items this morning and the incorrect parcel is now with my local post office for return to you. I am very happy with the way you have dealt with this and would not hesitate to order from you again. My daughter loves the items and the lovely card that you included."
Rob
04/03/2025

"I am delighted to report that the replacement bowls have arrived safely in Brighton. Thank you so much for an excellent service. Kind regards."
Irene
27/02/2025

"Hi, i bought a good luck japanese lucky cat and red cushion from you over the phone and wanted to say thank you for friendly and efficent service and very cute statue i will order items again thanks again."
Robert
27/02/2025

"Order arrived today, thank you, beautifully packaged and great service. Thank you!"
Lewis
25/02/2025

"Just wanted to say how massively impressed we were with the speed of delivery, and the quality of the items. Our first homemade ramen now we have all the equipment was a great experience! I’ve already recommended your site to several of my foodie friends."
Calum
24/02/2025

"Hi Naomi, Thank you so much, the gift was beautifully wrapped and the product is perfect, thank you for all your help and look forward to purchasing more of your amazing goods in the future."
Mark
14/02/2025

"Dear Japan Shop. Dōmo arigatō gozaimasu. Thank you very much, for the excellent service received, for my order. The item arrived this morning, really well wrapped, and delivered with care from the Royal Mail. The gift is a little extra, for my Japanese wife for Valentine’s day. I am sure she will like it, as a nice replacement spoon, to use for her Ramen, and Udon noodles. Much appreciated."
Paul
13/02/2025

"Kombanwa, Thank you very much for the shipment. We have been very pleased with the products and will continue to check out your online shop for other items! Domo arigatou."
Maggie
04/02/2025

"I just collected my bowl today and it's in perfect condition! Thank you so much for both the extra packaging and the gift, it's much appreciated. Best."
Cristian (Romania)
03/02/2025

"I received excellent customer service when a gift was slightly flawed in production, the items were beautifully wrapped with great care, parcels arrived in a safe and timely manner, and the quality of the items is frankly unsurpassed. Thank you. I can hardly wait for an excuse to place my next order."
Rebecca
30/01/2025

"I just wanted to say thank you for the Japanese products I have bought through your website. Each item comes so beautifully wrapped and presented, I especially like the incense set I bought recently...I am ever thankful that I can source such beautiful Japanese items whilst living in the UK and I just wanted to write to say thanks. With kindest regards."
Jayne
29/01/2025

"Excellent customer service! Thank you. Best wishes for prosperity in 2025."
Rebecca
28/01/2025

"Received my first purchase from the Japanese Shop and I am impressed with the quality of the ceramics, the speedy service, the gift wrapping and especially the overall packaging which was guaranteed to defeat the efforts of the most careless delivery service to inflict damage in transit."
Doug
28/01/2025

"Received my first order from you today - thank you 🙏 the quality is fantastic and the care and effort taken to pack the goods was outstanding. Will definitely be ordering again 😀"
Parag
02/01/2025

"I am so thrilled to find an authentic paper marche Daruma doll. Thank you lovely JS team. I really enjoy your website. Please keep these in stock!!"
Lilly
02/01/2025

"Thank you so much for the amazing kimono you shipped may I say perfectly on time for Christmas, the gift will be very much appreciated and will make someone happy for a long time. Thank you! Wish you all a pleasant holiday and a happy Christmas!"
Luca (Switzerland)
24/12/2024

"I just wanted to whole-heartedly thank the team at The Japanese Shop for the excellent customer service and EXQUISITE gift wrapping and packaging - it is clear the level of care and attention to detail taken. The parcel arrived today and I nearly cried at how beautifully and carefully everything was prepared and packed (even the non gift wrap items - they were so perfectly packed in the bubble wrap!!! I am so used to things arriving in a scrunch of plastic wrap/brown paper as if just thrown in the box). Opening your parcel was very special indeed! I cannot thank you enough and I look forward to purchasing from you again, and recommending to friends and family in search of something special."
Caroline
20/12/2024

"Your shop is a blessing! Such a beautiful store and every purchase always exceeds expectations. You have definitely become a special business to me and it's an honour to have such fine crafted items to display! Lovely smile on a beautiful lady too, Merry Christmas to you all and a Happy New Year too. Have the best time!"
Fergus
17/12/2024

"Thank you for your excellent service in my order It is a gift for Christmas so I know when it gets open they will be, marvellous purchase and I will not hesitate in recommending the Japanese Shop to family and friends."
Anthony
16/12/2024

"My beautifully wrapped presents arrived yesterday. Beautifully packaged. Thank you."
Sib
13/12/2024

"I'd reviewed a lot of sites selling Japanese items (or claiming to) and Hiromi & Jez's store seemed the highest quality and most genuine. I ordered three items, choosing gift wrapping for two of them. I couldn't be happier - postage was prompt and tracked; the items were beautifully presented and exactly as described. I really feel like I have a little piece of Japan in my home now, and will definitely buy again."
Catherine
07/12/2024

"I received my parcel today and I just wanted to say how beautiful the gift wrapping is for my items! The items I purchased are Christmas presents for my best friend and I’m very excited for him to open them. Thank you once again."
Rosie
07/12/2024

"Hi Jez, I received my order today. Just wanted to say thank you for your fantastic customer service. My daughter is going to be so happy with these bowls. I will definitely be shopping here again. Once again many thanks."
Sue
04/12/2024

"I called after placing an order and my call was answered promptly, the man was very helpful and went above and beyond. My item arrived when promised and was packaged in such a lovely way. They really stand out as a great, professional online retailer."
Chris
02/12/2024

"Hi Hiromi, I received my order today and wanted to say thank you for the care taken. The gift wrap is truly beautiful! Thanks again."
Nadine
29/11/2024

"I received mine (Three Cats Japanese Soup Bowl Gift Set) and they are so beautiful, oh and the little paper crane thankyou."
Su
26/11/2024